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The ((OTRS)) Community Edition Fork with long-term Support (LTS)

Overview

ZSA-2026-14

The HTTPBasicAuth modules for the agent (Kernel::System::Auth::HTTPBasicAuth) and customer (Kernel::System::CustomerAuth::HTTPBasicAuth) interfaces read the username to log in not only from $ENV{REMOTE_USER} (set by the web server after successful authentication), but also, as a fallback, from $ENV{HTTP_REMOTE_USER}, which is populated directly from an attacker-controllable "Remote-User" request header. On systems where HTTPBasicAuth was configured as the authentication backend, this allowed an attacker to log in as any existing user by sending a request with a forged Remote-User header, without providing any credentials.

Fixed in: Znuny LTS 6.5.25 and Znuny 7.3.7

Thanks for reporting to Mokrane ABDELMALEK (via the Ghent University VDP programme).