The ((OTRS)) Community Edition Fork with long-term Support (LTS)
Roadmap
Hey there, welcome aboard! Buckle up as we take you on an exhilarating journey through our project's roadmap.
For you planning: after the release of the
Customer Service - We strive to ensure that the customer service experience when using Znuny remains among the best in the market. Keeping this in mind, we've got some upcoming features for your team and clients that we've been working on.
User Experience - Besides keeping our customers' satisfaction high, we also want to ensure that your service agents enjoy a highly valuable experience. Part of this is keeping the technology updated; therefore, we will include some special features just for the front end.
Next
Znuny 7.2
August 2025
Integration of the CKEditor 5
Improved system
Process shop
OAuth2 Credential Flow as an alternative to Authorization Code Flow
Sending and fetching emails from Office365 with the MS Graph API
Later
Znuny 7.x
tba
Additional article storage for S3-compatible object storages
Configuration for agent and customer authentication in the GUI
Customer interface dashboard
Enhanced TLS certificate validation for protocols like IMAP, SMTP, etc.
Global ticket search profiles
Updated search engine UI
Lifecycle / End of life overview
Release
Release date
End of life
Znuny 7.1
24.07.2024
Release of Znuny 7.2
Znuny 7.0
29.03.2023
Release of Znuny 7.1
Znuny LTS 6.5
29.03.2023
Six months after the release of the next LTS version