The ((OTRS)) Community Edition Fork with long-term Support (LTS)
Hey there, welcome aboard! Buckle up as we take you on an exhilarating journey through our project's roadmap.
Customer Service - We strive to ensure that the customer service experience when using Znuny remains among the best in the market. Keeping this in mind, we've got some upcoming features for your team and clients that we've been working on.
User Experience - Besides keeping our customers' satisfaction high, we also want to ensure that your service agents enjoy a highly valuable experience. Part of this is keeping the technology updated; therefore, we will include some special features just for the front end.
End of Q1 2024
Integration of the CKEditor 5
Configuration for agent and customer authentication in the GUI
Improvements for S/MIME and GPG in ticket overviews
Integration of additional skins
New backend for user preferences to improve the performance
Adding primary key to all tables
Customer interface dashboard
utf8mb4 character set for MySQL and MariaDB
Enhanced TLS certificate validation for protocols like IMAP, SMTP, etc.
New protocols for email accounts and sending emails