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Znuny Professional Services

The ((OTRS)) Community Edition Fork with long-term Support (LTS)

Roadmap

Hey there, welcome aboard! Buckle up as we take you on an exhilarating journey through our project's roadmap.


Customer Service - We strive to ensure that the customer service experience when using Znuny remains among the best in the market. Keeping this in mind, we've got some upcoming features for your team and clients that we've been working on.


User Experience - Besides keeping our customers' satisfaction high, we also want to ensure that your service agents enjoy a highly valuable experience. Part of this is keeping the technology updated; therefore, we will include some special features just for the front end.

Next

Znuny 7.1
End of Q1 2024
  • Integration of the CKEditor 5
  • Configuration for agent and customer authentication in the GUI
  • Improvements for S/MIME and GPG in ticket overviews
  • Integration of additional skins
  • New backend for user preferences to improve the performance
  • Adding primary key to all tables

Later

Znuny 7.x
tba
  • Customer interface dashboard
  • Process shop
  • utf8mb4 character set for MySQL and MariaDB
  • Enhanced TLS certificate validation for protocols like IMAP, SMTP, etc.
  • New protocols for email accounts and sending emails
  • Global ticket search profiles
  • Use full names for mentions
  • Updated search engine UI

Lifecycle / End of life overview

Release Release date End of life
Znuny 7.0 29.03.2023 Release of Znuny 7.1
Znuny LTS 6.5 29.03.2023 Release of the next LTS version
Znuny 6.4 June/July 2022 Release of Znuny LTS 6.5
Znuny 6.3 09.03.2022 Release of Znuny 6.4
Znuny LTS 6.0 27.01.2021 31.12.2022/Release of Znuny LTS 6.5