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Znuny Professional Services

The ((OTRS)) Community Edition Fork with long-term Support (LTS)


Insights - 6 | 12 | 17 | 10

It is now 4 months ago that we maintain our fork. And we are very proud of what we have achieved since then.

The numbers in the headline are describing the activities of the last weeks since our last release: 6.0.33.

  • 6 contributors
  • 12 new GitHub stars
  • 17 merged pull requests
  • 10 active issues

Even at the forum we got more and more active users and an increasing amount of new posts.

Life is returning to the community, after years not being able to actively participate in this open-source project.

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Crazy times

What we have experienced in the last weeks can be described as a crazy ride on a roller coaster.

From the first announcement that the community edition of OTRS in version 6 is end-of-life, the decision to create our own LTS variant to ensure continued support for our customers and the community and about the announcement of the original vendor to completely withdraw from the Open Source environment and to disable all repositories on GitHub and download servers.

Suddenly we are now a vendor, and former competitors working now together with us. A huge change in just 3 months.

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Why we forked

In April 2018 OTRS AG announced (LINK 1) a change to the release strategy for the product OTRS, for which Znuny GmbH predominantly offers services.

The previously publicly-available product OTRS, consisting of OTRS and the OTRS Business Solution, was rebranded and renamed “OTRS” and “((OTRS)) Community Edition”, respectively.

The branch that formerly operated as “Business Edition” would move forward as “OTRS”. This change took place with the release of OTRS 7 on November 18, 2018.

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