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Znuny Professional Services

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Taking Ownership: The Secret to Success in Today’s Workplace

What does it mean to take ownership of your work? Taking ownership means being responsible for your actions, decisions, and results. It means being accountable for the quality and outcome of your work, whether it is good or bad. It also means being proactive in finding solutions to problems, seeking feedback, and improving yourself. Let Znuny help you be successful by taking ownership.

Why is taking ownership significant in today's workplace? Taking ownership is indispensable because it proves that you care about your work and its impact on others. It also exhibits that you are committed to your personal and professional growth. Taking ownership can help you achieve your goals, build trust with your colleagues and managers, and enhance your reputation.

The same applies to the organization's support chain. Your customers require you to take ownership of their requests and support them as quickly and professionally as possible. The customer is less concerned about who individually serves them and that the issues or requests are solved on time by experts.

How can you take ownership of your work using Znuny? Here are some tips to help you take ownership of your work using the tools and functions of Znuny when dealing with your customers.

  • Set clear and realistic goals for yourself and track your progress by adding meaningful notes at regular intervals and using the pending states to set targets for the following work phase.
  • Communicate effectively with your team and stakeholders about your expectations, challenges, and achievements by mentioning them in tickets or assigning them as responsible for the ticket (second owner) to ensure they are updated on all communication.
  • Seek feedback regularly and act on it to improve your performance by extending the application with the freely available survey module and sending a survey to your customers at a regularly scheduled interval.
  • Seek opportunities to learn new skills and expand your knowledge in the freely available FAQ module.
  • Ask for help when you need it and offer support by forwarding messages to external service providers when internal expertise is insufficient.
  • Be flexible and adaptable to changing situations and priorities, utilizing the overviews and their ability to filter based on ticket attributes and predefined overviews:
    • Status View: View by status all tickets where you have at least read permissions.
    • Queue View: View all tickets categorized by the teams you represent.
    • Locked View: View tickets locked to your user.
    • Responsible View: View the ticket for which you are responsible.
    • Mentions View: View tickets where your colleagues have included you in the conversation.
    • Watcher View: View ticket of interest
    • Escalation View: View tickets that require immediate attention.
    • Service View: View tickets in your services, regardless of the team.
  • Take initiative and propose new ideas or solutions to problems by viewing a ticket and adding an internal not to give your colleagues a tip that might help them succeed.

The last step to taking ownership of your work and becoming a more valuable and productive employee is to remember that as long as a ticket is unlocked, it's up for grabs.

Don't worry about the person labeled as the owner. If it's unlocked, lock it, and act. Taking ownership in Znuny and applying the above principles to your communication and issue work will make your job more enjoyable and rewarding. Try to apply these tips in your daily work and see the difference it makes.