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Znuny Professional Services

The ((OTRS)) Community Edition Fork with long-term Support (LTS)

Highlight Transition Action (ExecuteInvoker)

Executing invokers in transition actions.
(ExecuteInvoker)

Figure

Figure Invoker Configuration

Overview

An event is planned and marketed via Email. A mail-to tag is used in
the mail, or on registration pages, to trigger the respnose for
registration.

Figure

Figure Mail Example

Figure

Figure Process Overview

Znuny can trigger registration to a group of users, accept
registrations, count and track the total allowed users and track individual
communication with each participant as each registration creates a
ticket linked to the event.

A central process manages event registration.

Figure

Figure Control Process Information

Figure

Figure Linked Registrations

Is a slot available, then the user is registered. If not, then registration is declined.

Software Requirement

Znuny 6.2 or higher is required.

Technical Setup

The following settigs are required in Znuny

  • Postmaster Filter - used to set and search for events.
  • Webservice - to search and register users.
  • Process management - to create the processes used as logic for the registration process

Screenshots

Figure

Figure Processes

Figure

Figure Filter Configurations

Figure

Figure Webservices