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Znuny Professional Services

The ((OTRS)) Community Edition Fork with long-term Support (LTS)

Overview

Znuny 7.3.1 (2026-03-25)

This version of Znuny includes security fixes for reported vulnerabilities and penetration test results, along with a wide range of new features, improvements, and bug fixes.

Type
Feature
Security
Yes
Features
  • Added support for SAML authentication.
  • Added new GUI redesign. Thanks to Tim Binder, stbt.de.
  • Integrated package Znuny-AdditionalTicketAttributeSelection.
  • Integrated package Znuny-AgentTicketActionCommonCustomer.
  • Integrated package Znuny-CopyTicketNumber.
  • Integrated package Znuny-MultiSendmail.
  • Added Znuny XSLT helper and updated mappings to use it.
  • Added Sender column support for dashboard ticket widgets.
  • Added wildcard support to system configuration setting search.
  • Added new ToolBarModule 161-Ticket::AgentTicketProcessCategory.
  • Added configurable filter for ticket search to the ticket merge dialog (AgentTicketMerge).
  • Added 'Prio' parameter to AgentTicketZoom MenuModules for individual sorting. Thanks to @itweserems (#646, PR#647).
  • AdminSystemConfiguration: Added "Quick Deploy" in SysConfig to apply pending changes faster.
  • Added NotificationEmailDefaultTemplate option to system configuration. Thanks to Paweł Bogusławski (@pboguslawski) (PR#382).
  • Added parameter FormID to AJAX requests of autocompletion modules (needed for inserting FAQ entries with inline images into RTE via autocompletion).
  • PostMaster: Added ability to assign multiselect dynamic fields. Thanks to Christian Ullrich (@chrullrich) (PR#699).
  • Sector Nord AG: ArticleRender — Added title to ArticleFields for MIMEBase. Thanks to @LuBroering (PR#577).
Changes

Security Fixes:

  • CVE-2025-52204: Fixed XSS issue with session ID in URL parameter. Thanks to Miguel P. for reporting.
  • CVE-2025-59490: Fixed XSS issue with unfiltered URL parameters given to backend.
  • Fixed: For security reasons, detailed error messages are no longer shown in the GUI.
  • Fixed: Improved content security policy HTTP header.
  • Fixed: Source view for rich text editor deactivated in customer frontend to prevent arbitrary code injection.

Changes & Improvements:

  • Changed: Reply function in the agent ticket compose dialog is no longer available if the article is internal and was created by an agent or by the system.
  • Changed: Mentions feature now only triggers if the symbol before the trigger character does not exist or is a space — prevents selection options from appearing while typing an email address. Thanks to @Dherlou (#738).
  • Changed ticket zoom information widget to count only open tickets with the same customer when Ticket::Frontend::ZoomCustomerTickets is enabled.
  • Number of stored activities per user is now limited for performance reasons. User activities are now loaded asynchronously.
  • Increased length of the password column for users, customer_user, and mail_account.
  • Improved commandline parameter parsing in Admin::Article::StorageSwitch console command.
  • Improved handling of read-only fields for CustomerUser::DB and CustomerCompany::DB backends.
  • Improved date formatting at the language level.
  • Sped up UUID creation for DBCRUD modules.
  • Admin::Package::RepositoryList console command now indicates which displayed packages are installed.
  • Migration refactoring: Added new FollowUp component. Migration order: CheckPreviousRequirement → Run → FollowUp.
  • Updated jscolor third-party library to 2.5.2; altered database table calendar and article_color column color size to 25.

Bug Fixes:

  • Fixed: Misaligned column filter dropdowns in TableSmall views.
  • Fixed: Activities are not marked as seen after clicking an activity entry.
  • Fixed: Form submit not triggered when pressing Enter after entering a new draft's title.
  • Fixed: Misleading popup message when opening more than one ticket from overviews using a shortcut to open in a new tab/window.
  • Fixed: Invisible ticket pagination count when there is only one page.
  • Fixed: Text in the dashboard dropdown menu overlaid by other text in mobile mode.
  • Fixed: Missing locale sensitivity in VacationDay config type.
  • Fixed: AgentTicketCompose Ajax error. Fixed TimeUnits position in AgentTicketCompose.
  • Fixed: Problems with leftover UTF-16 surrogates in incoming UTF-8 text.
  • Fixed: Issue with sorting dropdown elements when Ticket::Frontend::AccountTimeType is set to Dropdown.
  • Fixed: Console commands Admin::Group::UserLink and Admin::Group::RoleLink with inconsistent available permissions. Thanks to @BuilderNSV (#756).
  • Fixed: Sender address for process tickets not assigned properly in the customer interface.
  • Fixed: Attachment dialog displays a preview for non-presentable items; removed application/octet-stream.
  • Fixed: Restored breadcrumb rendering on the AdminTicketAttributeRelations Edit and Add views.
  • Fixed: SLA cache now clears after service assignments change so data stays current. Thanks to @dkmonaghan (#643).
  • Fixed: Various issues after GUI redesign — added widget functions to AgentTicketActionCommon, fixed unlock notification, added UndoClosePopup class, changed "Unlock and close popup" button.
  • Fixed: Znuny redirects after login to the default view even when an ExternalURL parameter with an Action is encoded in the link.
  • Fixed: Process ticket submission validates the Responsible field client-side.
  • Fixed: URL parameters were not used to pre-fill new email and phone ticket forms.
  • Fixed: The tags <OTRS_TICKET> and <OTRS_MERGE_TO_TICKET> could only be used once in Ticket::Frontend::AutomaticMergeText due to missing 'global' flag. Thanks to Tim Püttmanns (@tipue-dev), maxence (PR#753).
  • Fixed: Customer interface PopupClose function loaded agent interface header/footer, referencing unsupported features. Added CustomerPopupClose function.
  • Fixed: Missing translation for 'last-search' in ToolBar/TicketSearchProfile.
  • Fixed: Date check regex for config option ICSParser::StartDate now actually matches YYYYMMDD.
  • Fixed: Dynamic field labels were capitalized via CSS in AgentTicketProcess.
  • Fixed: In certain settings, only greyscale could be selected in the color picker.
  • Fixed: Wrong Subaction for TranslationDeployment in AdminTranslation. Thanks to @LuBroering, Sector Nord AG (PR#741).
  • Fixed: Typo in --regenerate command option in Dev/Tools/TranslationsUpdate. Thanks to @urbalazs (PR#751).
  • Fixed: Issue with cache applied incorrectly to "My last changed tickets" widget.
  • Fixed: Article overview text difficult to read in Dark Skin due to double filter inversion.
  • Fixed: MariaDB/MySQL error regarding foreign keys when converting character set of tables to UTF8MB4.
  • Fixed: Wrong description text in personal preference. Thanks to @BuilderNSV (#712).
  • Fixed: Resource module displays deactivated agents.
  • Fixed: Checkbox in AgentTicketActionCommon views did not collapse the article widget after enabling.
  • Fixed: Firefox browser did not wrap overflow text in article content in AgentTicketZoom.
  • Fixed: Unexpected rate limit applied when SendmailModule::RateLimit is disabled.
  • Fixed: CustomerShortcutIconCustom config not working. Thanks to Daylton Rodrigues (@dayltonr) (#737).
  • Fixed: Images in articles inverted in Dark Skin. Thanks to @Vocta1310 (#724).
  • Fixed: No styles when printing process in the admin interface.
  • Fixed: Customer ticket details screen now redirects to the ticket overview if accessed without permissions.
  • Fixed: The link to a specific article in a ticket did not work if users have different "Show all articles" settings. Article links now handle both display modes.
  • Fixed: ProcessPrint produced empty results when printing a process.
  • Fixed: Ticket age was displayed in seconds instead of human-readable format in agent ticket zoom (asynchronous widget) and ticket list (view mode L).
  • Fixed: Issue with popup redirections after submitting a process category form.
  • Fixed: Parameter error in Kernel::System::Web::UploadCache — no longer tries to dereference undef.
  • Fixed: Breadcrumb now loads immediately when switching System Configuration groups via Ajax.
  • Fixed: "Title" field on the customer login screen was not set for new customer users.
  • Fixed: Console commands not loaded/listed if located in the /Custom directory.
  • Fixed: Removed unnecessary synchronization of hidden text area with RTE instance due to performance issues. Thanks to @PrimeYeti (#721).
  • Fixed: Web Channel Actions. Thanks to @ArthurRitscher, Sector Nord AG (PR#717). Thanks to @MadsDane (#729).
  • Fixed: Improved error logging when fetching emails.
  • Fixed: RichTextEditor uses wrong instance in Core.Agent.TicketAction.js.
  • Fixed: Queue selection in the customer ticket dialog can no longer be set to empty.
  • Fixed: Misplaced attachment tooltip. Thanks to @LuBroering, Sector Nord AG (PR#692).
  • Fixed: Problem filtering by Owner in the ticket view. Thanks to @giovanna-bolsoni (#698), @LuBroering, Sector Nord AG (PR#703).
  • Fixed: Only able to delete Signatures, Salutations, and Auto Responses after accepting a popup.

See CHANGES.md for a complete overview.

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