Welcome to Znuny - The ((OTRS)) Community Edition Fork

with long-term support (LTS)

Images of ((OTRS)) Community Edition Fork

Features

Business Object Management
Business Object Lists, Business Object Detail Views, Service Catalog, Draft Mode for Notes & Emails, Internal and External Notes, Bulk Actions, Link Layer, Link Relations between different Business Objects

Channels
Customer Service Center, Phone Communication Channel, Email Communication Channel, Webservices (REST)

Security & Permissions
Customer Data Modification Permission Controls, Password Policies, Change Role to User (Impersonation), Email Filter Support for Encrypted Emails, Encryption & Signing for Email Notifications, Support for S/MIME Certificates from LDAP, Encryption & Signing for Emails via S/MIME or PGP, Encrypted Data Transfer, 2-Factor Authentication, Owner & Responsible Assignment, Role Based Access Control Management

Automation & Processes
Email Filter Support, Process User Task Activities, Ticket Update with CI Data, Process Script Task Activities, Corporate Design in Process Tickets, Text Modules for Processes, Custom Process Forms, Custom Business Processes, event-based Notifications, Text Modules, Classification and Categorisation of Tickets

Time and Escalation Management
Support for Personal out of Office Times, Escalation Management, SLA Management (Response, Update, Solution Times), Time Zone Support, Time Accounting, Support for definition of Business Hours, Support for multiple Calendars, Integration, Email Dispatch via Web Service, Partial CI Update, External Links, Processing Information from External Sources, Web Service Collection, System Monitoring Integrations

Customer Management
Customer User Information, Customer User Attributes, Customer User Assets, Customer Service Center, Customer Attributes, Customer Information, Support for multiple Customer User Data Backends

Knowledge Management & Self Service
Customer Survey Tool, FAQ Proposal, Customer Service Center, Knowledge Base, Watch Tickets, Split & Merge Tickets, Support for Tracking and Watching

Individualisation
Personal User Settings, Personal Notification Settings, Personal Avatar Menus, Custom Date/TimeZone & Time Formats, Support for Corporate Designs, Custom Fields for Tickets, Corporate Design for Customer Service Portal, Custom Forms

Accessibility
Barrier-Free Access, High-Contrast Theme

Reporting
Custom Statistics, Statistics Dashboards, Excel/PDF/CSV/SVG/PNG Export, Statistic Previews, On-Demand or Scheduled Custom Reports

Performance
Additional Instances, Ticket Archiving

Is something missing?
Other useful addons can be found here:

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