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Znuny Professional Services

The ((OTRS)) Community Edition Fork with long-term Support (LTS)

Overview

Automation & Processes

In order to be able to combine tickets with real processes,
Znuny offers the possibility to tie business processes and tickets together.
This way, business processes can first be designed in the system and then
be implemented within the tickets.

There are several ways to do this through the following options:

  • Filtering of incoming e-mails
  • complex, custom process flows
  • Implementing your own business logic
  • Event based notifications
  • Categorization and classification of tickets
  • Text templates
  • Updating configuration items from a ticket
  • Call webservices from a process ticket