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Znuny Professional Services

The ((OTRS)) Community Edition Fork with long-term Support (LTS)


Communication Channels

Znuny supports a variety of possible communication channels:

  • Customer self-service portal
  • E-mail
  • Phone with CTI and comprehensive customer search functionality
  • Webservices (REST, SOAP)
  • Support for system monitoring tools

More channels like messenger, text messages can be added with add-ons.