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Znuny Professional Services

The ((OTRS)) Community Edition Fork with long-term Support (LTS)


Security & Permissions

Ticketing often involves working with a wide variety of different classes of data.
A ticket can contain anything from general inquiries to confidential personnel data.

That is why Znuny has a thorough concept of rights and roles that regulates access to individual areas.

In addition to this, the following features are available:

  • Integration of Identity Management Systems
  • Password policies (if no central login is used)
  • Email filter support for encrypted email messages
  • Encryption and signing of email notifications
  • Support for S/MIME certificates from an LDAP
  • Encryption and signing of email messages (PGP|SMIME)
  • Encrypted data transfer via SSL
  • 2-factor authentication
  • Control by assigning owner or responsible person