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Znuny Professional Services

The ((OTRS)) Community Edition Fork with long-term Support (LTS)


Supporter 2nd Level (m/f/d)

Even a rock-solid system needs good support.

Who we are

The Znuny GmbH, main sponsor of this fork, was founded in 2013.
Our headquarters is located in Berlin.
We work with employees all over Germany, as our concept is designed for 100% home office work. Of course, we also have an office right in the capital's center. However, we visit it
rarely. In our opinion, everyone should work where they feel most comfortable.

We live open-source and ticketing. Our mission is to deliver the best support for our application.

So far, implementing this claim has been very successful.
Our continued success and the growth that comes with it is why we need you.

What we do

Our consultancy starts with the application but often includes many other aspects of business processes.
Our main goal is to deliver not the fastest solution but the most consistent and reliable to meet our customers' needs.

What we offer

  • A great and huge community
  • Awesome customers
  • Work equipment as desired
  • Flexible working environment
  • Learning and training
  • Responsibility
  • Reasonable compensation

Your tasks

  • Support our customers with questions about Znuny and the ((OTRS)) Community Edition
  • Answer and solve support requests
  • Support the community in our forum and via Discord
  • Gather and define requirements for our development team
  • Contact person for everyday problems and questions about Znuny

Your profile

  • Solid knowledge of Znuny or OTRS / ((OTRS)) Community Edition
  • Experience in customer communication
  • Good logical skills
  • Good knowledge of the Linux environment
  • Basic knowledge of script languages
  • Experience with MySQL, MariaDB and/or PostgreSQL

Are you interested in open-source, and can you work in a 100% remote team?
Do you speak and understand German and English fluently and want to join a professional and well-coordinated team?

Then Znuny is the right place for you.

Bonus qualifications:

  • LPIC certification
  • Experience in Linux administration

We look forward to receiving your application at jobs@znuny.com and getting to know you soon.

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