Znuny 6.4.1 (2022-07-27)

Type

Feature

Security

No

Features

Mentions - Mention users or groups inline, and receive mentions on tickets. View all tickets where mentioned, and manage your own mentions from the toolbar or the dashboard. Managed mentioned users directly on the ticket, as the owner.

Text Snippets - Use shortcuts to quickly enter predefined text into notes when creating tickets or sending emails. Use separately from or in combination with text templates.

Auto Completion added to the CKEditor. This improvement was the basis for mentions and text snippets and extended the capability of Znuny to include any source for text expansion.

S/MIME keys are now indexed to increase performance in systems with many public and private keys.

JWT - Use JSON Web Tokens as an additional authorization method for outgoing web service requests.

Read about all features in our online documentation.

Changes

• Attachment filenames in ticket zoom will now be truncated if they are too long to be displayed correctly.
• Fixed issue with high CPU load on parsing e-mails in PostMaster filter DetectAttachment.
• Fixed OAuth2 authentication when using POP3 with Microsoft Office 365 or Outlook. #259
• Fixed use of URL parameter in Kernel::System::Calendar::Plugin::Ticket::Link::LinkList and Kernel::System::Calendar::Export::ICal::Export.
• Initial search in dialog AgentLinkObject is now limited to tickets that belong to the same customer ID.
• Sanitized ACL Perl config file output when dumping and deploying it to avoid unexpected execution of arbitrary Perl code.

Thanks to: Sector Nord for improvements to calendar ticket creation in the process management and Renée Bäcker for adding CustomerIDRaw search to the TicketSearch API for the generic interface.

Please see the CHANGES.md for more details.

Thanks to all the community support in reporting bugs and helping to improve the software.

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