The ((OTRS)) Community Edition Fork with long-term Support (LTS)
Roadmap
Hey there, welcome aboard! Buckle up as we take you on an exhilarating journey through our project's roadmap.
For you planning: after the release of the
Customer Service - We strive to ensure that the customer service experience when using Znuny remains among the best in the market. Keeping this in mind, we've got some upcoming features for your team and clients that we've been working on.
User Experience - Besides keeping our customers' satisfaction high, we also want to ensure that your service agents enjoy a highly valuable experience. Part of this is keeping the technology updated; therefore, we will include some special features just for the front end.
Next
Znuny LTS 7.5
Q4 2026
Updated Queue and Service Views
SAML Authentication Configuration via UI
Full cloning of processes, including all entities
Inline editing of ticket attributes in the ticket detail view
Integration of the advanced attachments add-on
Integration of the PDF preview add-on
Later
Znuny 8.x
tba
New dynamic field backends
Additional article storage for S3-compatible object storages
Customer interface dashboard
Automatic S/MIME certificate import from emails
Enhanced TLS certificate validation for protocols like IMAP, SMTP, etc.