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Znuny Professional Services

The ((OTRS)) Community Edition Fork with long-term Support (LTS)

Roadmap

Hey there, welcome aboard! Buckle up as we take you on an exhilarating journey through our project's roadmap.


For you planning: after the release of the


Customer Service - We strive to ensure that the customer service experience when using Znuny remains among the best in the market. Keeping this in mind, we've got some upcoming features for your team and clients that we've been working on.


User Experience - Besides keeping our customers' satisfaction high, we also want to ensure that your service agents enjoy a highly valuable experience. Part of this is keeping the technology updated; therefore, we will include some special features just for the front end.

Next

Znuny LTS 7.5
Q4 2026
  • Updated Queue and Service Views
  • SAML Authentication Configuration via UI
  • Full cloning of processes, including all entities
  • Inline editing of ticket attributes in the ticket detail view
  • Integration of the advanced attachments add-on
  • Integration of the PDF preview add-on

Later

Znuny 8.x
tba
  • New dynamic field backends
  • Additional article storage for S3-compatible object storages
  • Customer interface dashboard
  • Automatic S/MIME certificate import from emails
  • Enhanced TLS certificate validation for protocols like IMAP, SMTP, etc.
  • Global ticket search profiles

Lifecycle / End of life overview

Release Release date End of life
Znuny 7.3 25.03.2026 Release of next Znuny 7.x
Znuny LTS 6.5 29.03.2023 Next LTS release + 6 month
Znuny 7.2 20.08.2025 25.03.2026
Znuny 7.1 24.07.2024 19.08.2025
Znuny 7.0 29.03.2023 23.07.2024
Znuny 6.4 27.07.2022 28.03.2023
Znuny 6.3 09.03.2022 26.07.2022
Znuny LTS 6.0 27.01.2021 28.03.2023