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Znuny Professional Services

The ((OTRS)) Community Edition Fork with long-term Support (LTS)


Business Object Management

As the center of your communication with customer Znuny uses different entities to interact with.

These entities can be:

  • Tickets
  • Customer user and companies
  • Knowledge base entries (FAQ)
  • Statistics
  • Configuration items

Business objects may have many features like

  • Service catalogue, service level agreements (SLAs)
  • Drafts for e-mails and notes
  • Internal and external notes
  • Bulk actions
  • Links between business objects of different types