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Znuny Professional Services

The ((OTRS)) Community Edition Fork with long-term Support (LTS)


Customer management

To be able to quickly display and access customer-related information,
Znuny offers a variety of options:

  • Detailed view of customer information for every ticket
  • Multiple datasources to integrate existing customer data (directory services, SQL databases, web services)
  • Custom fields for customer user and companies
  • Automatic transfer of customer attributes to ticket data
  • Information center for customer user and companies