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Znuny Professional Services

The ((OTRS)) Community Edition Fork with long-term Support (LTS)

Overview

Customer management

Um kundenbezogene Informationen schnell darstellen und aus auswerten zu können,
bietet Znuny eine Vielzahl Möglichkeiten:

  • Detailed view of customer information for every ticket
  • Multiple datasources to integrate existing customer data (directory services, SQL databases, Webservices)
  • custom fields for customer user and companies
  • Automatic transfer of customer attributes to ticket data
  • Information center for customer user and companies