Knowledge Management & Self Service
Part of the ticket handling is also the collection of knowledge for agents and customers.
In order not to lose this knowledge, it can be stored centrally in the FAQ module.
This knowledge database is also integrated into the customer self-service portal
and can be accessed by customers at any time.
In the self-service portal, customers can view their previous tickets, their status,
and create new processes.
In addition to the functions mentioned above, Znuny also offers the following tools
- Customer survey module
- Ticket watch functionality
- Splitting and merging of tickets
- Self service portal for customer
- Knowledge Base (FAQ)
- FAQ suggestions